§1 INTRODUCTION
1.1 Please read these terms of use (the "Terms") carefully before you start using the service (the "Service") provided via the website www.taskrunner.se and the TaskRunner mobile app. The Service is operated and provided by us, the Swedish limited company TaskRunner AB, reg. no. 556933-7016 ("we", "us", "our").
1.2 You, whether a natural or a legal person, who register or intend to register an account with the Service, are a user of it (a "User"). A User who uses the Service to seek bids for a task is referred to below as a "Client", and a User who submits bids in the Service is referred to below as a "Runner". A "Visitor" means both natural and legal persons who visit the Service without being a User.
1.3 Your access to and use of the Service is conditional on your accepting and complying with the Terms. The Terms apply to all Visitors, Users and others who have access to or use the Service and/or any other service made available through the Service. By visiting or using the Service, you agree that you are bound by the Terms.
§2 ABOUT THE SERVICE
2.1 We provide a tool that lets Users search for, submit and accept bids for the performance of various types of services through the Service. A Client can use the Service to send out a request for a service to be carried out. Runners can then submit bids on this. After receiving bids from Runners, the Client can choose to enter into an agreement with a Runner for the performance of the service by accepting the bid. The task carried out as a result of the agreement entered into constitutes a "Brokered Service".
2.2 We do not undertake to carry out the Brokered Service ourselves. We are therefore not responsible for either the quality of, or the performance of, the Brokered Service. An agreement between a Client and a Runner is not binding on us, and such an agreement is not governed by the Terms. Obligations and rights relating to the Brokered Service therefore fall outside our area of responsibility. See more on this under point 11.
2.3 As a customer, you are responsible for uploading the task in the correct category so that the RUT/ROT deduction is correct. If we are refused by the Swedish Tax Agency because the correct deduction was not applied for, you as the customer will be responsible for repaying that part. You then have the option of applying for the deduction yourself directly via the Swedish Tax Agency.
§3 PROCESSING OF PERSONAL DATA
3.1 In order for us to provide the Service, we need to collect and process personal data about you. You can read more about how we collect and process your personal data in our privacy policy.
§4 REGISTRATION AND USER ACCOUNT
4.1 A User can be either a natural or a legal person. You may only register one user account, and your user account may only be used by you. To register your account as a Runner, you need to have the right to work in Sweden and hold a Swedish personal identity number (personnummer) or a coordination number (samordningsnummer).
4.2 You have the right to stop using the Service and close your user account at any time. The Terms remain in effect until the last Brokered Service you are part of has been carried out.
4.3 When registering as a Runner, you agree that we carry out a background check on you via Verifiera. You can read more about the information we collect and how it is processed in our privacy policy
§5 USE OF THE SERVICE
5.1 You warrant that you will not use the Service for any purpose that conflicts with applicable law or the Terms. You are responsible for all activity that takes place within your use of the Service. We are not responsible for unauthorised access to the Service caused by your, or other Users', negligence.
5.2 You are responsible for ensuring that any material you make available via the Service does not infringe the rights of any third party or conflict with applicable law.
5.3 If we find that something you have posted conflicts with applicable law or could otherwise cause harm to us or a third party, we reserve the right to delete it and/or close your user account. We decide unilaterally whether this should happen. Users accept that other Users rate them through the Service.
§6 CHANGES TO THE SERVICE
6.1 We reserve the right to change, discontinue and/or terminate features of the Service at any time, including, but not limited to, (i) functionality, (ii) features and (iii) services, with or without notice. All new functionality, features or services launched within the Service are covered by the Terms.
6.2 We undertake to take reasonable measures to keep the Service operational and functioning during such changes as described above.
§7 AVAILABILITY OF THE SERVICE
7.1 We intend to keep the Service available every day of the year, but reserve the right to take down the Service, or parts of it, for updates and/or maintenance. We are not responsible for any disruptions to the availability of the Service that may occur due to a poor internet connection, disruptions at the web host, or maintenance of the Service.
§8 PAYMENTS
8.1 We use a third-party electronic payment solution, Stripe, and also offer payment by invoice. To use the Service, the User must accept our terms of use, which is done as part of registration. Stripe will then be given access to certain of your personal data in order to process payments between the Client, the Runner and us (you can read more about this in our privacy policy). Stripe accepts payment with the most common payment cards, such as VISA, MasterCard and American Express. See more under Stripe's terms of use.
8.2 As a Client, payment is due when you choose to accept a bid from a Runner. For brokering the service, we will charge 12-20% of the fee the Client is to pay the Runner for the work carried out. Payment is then made once the Client approves the completed Brokered Service, after which payment is made to the Runner's stated bank account within 3-7 banking days. The brokering of the payment to the Runner does not mean that the Runner is in any way in an employment or contractor relationship with us.
8.3 If invoice is chosen as the payment method, payment of the invoice must be made no later than fifteen (15) days from the invoice's issue date. The invoice is sent to the email address you registered your account with.
8.4 You accept that we are not responsible for any loss whatsoever arising from unauthorised use of a payment card, or another payment method, by a third party in connection with your use of the Service.
§9 CONSEQUENCES OF MISCONDUCT
9.1 If a Runner does not show up, or is so delayed that the Brokered Service cannot be carried out, the full fee is refunded to the Client. As every case is unique, we reserve the right to assess when someone can be considered to be so delayed that a refund should be made. If, as a Client, you are not satisfied with the Service, you may in certain cases receive a refund. In such cases we reserve the right to deduct our fee under point 8.2 for the Brokered Service. The refund is made within 30 days of the date the task was carried out. Where a task is not approved by the Client for quality reasons, the fee may nonetheless be paid to the Runner — read more under point 11.
9.2 If a Runner does not show up to carry out a Brokered Service, or does not show up at the agreed time, we may suspend the Runner's user account under point 5.3.
9.3 If a Runner's cancellations, where the Runner was the cancelling party, exceed a figure of 5% over the most recent rolling 60 days, the Runner's profile may be reviewed, which could lead to a temporary suspension of the Runner's user account under point 5.3.
9.4 In cases where a task between a customer and a Runner who made contact via the TaskRunner app takes place outside the platform, TaskRunner is entitled, without notice, to charge a penalty fee against the customer and the Runner. The fee is 20,000 kr per task against the Runner and 5,000 kr per task against the customer. The invoice for the amount is sent to the Runner and the customer respectively and is collected by an external partner.
TaskRunner reserves the right to own the contact between the Runner and the customer for the following 3 years from the date the task linked to the customer was published on the platform.
§10 INTELLECTUAL PROPERTY RIGHTS
10.1 We own all rights, including intellectual property rights, to the Service, including but not limited to process, method, software and design. You receive no intellectual property rights to the Service or to any of the material created within it. It is therefore prohibited, without our consent, to make copies, regardless of the technique used, of all or part of the content of the Service. Without such consent it is also prohibited to make all or part of the content of the Service available to the public by use of the internet or in any other way.
10.2 When linking to the Service, it must always open in a new window. It is not permitted to link in a way that risks the content of the Service being distorted or misunderstood.
§11 LIMITATIONS OF LIABILITY
11.1 We are not responsible for technical faults, or hardware or software faults. Nor are we responsible for lost or unavailable network connections, or disconnections from your user account. We do not promise that the Service will meet your requirements or expectations of it, or that use of the Service will be uninterrupted or free of errors.
11.2 We do everything we can to ensure that the Service meets your expectations, and if there is a fault with the Service we will do everything we can to find a good solution for you. However, we are only a broker of services, and where you suffer, directly or indirectly, damage or loss that is caused or alleged to have been caused by, or in connection with, use of the Service or the Brokered Service, you accept that we are not liable or responsible for compensation. In the event of damage or loss relating to the Brokered Service, the Client should therefore turn directly to the Runner who undertook to carry out the Brokered Service. Note, however, that both the Client and the Runner are insured under point 15.
11.3 As the Client and the Runner enter into an agreement for the performance of the Brokered Service, it is the Runner's responsibility to carry out the service in the manner agreed. It is the Client's responsibility to be present at the place and at the time agreed to receive the service from the Runner. We are not a party to the agreement and therefore have no liability to compensate Users for agreements they have entered into with each other through use of the Service. Nor do we have any obligation to perform services for the Client, and we take no responsibility if the Runner is delayed in carrying out the Brokered Service, or as to its quality.
11.4 As only a broker of services, we do not undertake and/or engage to resolve any disputes between Users. Any disputes must therefore be resolved directly between Users, without our involvement.
§12 FORCE MAJEURE
12.1 Except where we have acted with gross negligence, we are always released from liability for breach of the Terms caused by events beyond our control, such as, but not limited to, water damage, lightning strike, fire, power outage, strike, war, mobilisation or military call-up of significant scope, new or amended legislation, requisition, seizure, government action, government regulations, industrial disputes, and comparable circumstances. Where there is an obstacle preventing us from making the Service available, or from taking any other action, due to a circumstance under this paragraph, the action may be postponed until the obstacle has ceased.
§13 TAX CONSEQUENCES
13.1 The purchase and sale of a Brokered Service may give rise to tax liabilities of various kinds. You are solely responsible for any tax consequences that may arise from your use of the Service. We refer you to the Swedish Tax Agency for information on questions relating to the taxation of services brokered through the Service.
§14 COMPLAINTS
14.1 We always strive to have satisfied Users, and therefore recommend that you contact us directly with any comments and/or complaints.
14.2 You must report any faults or shortcomings in the Service that adversely affect you. Complaints should be sent to support@taskrunner.se as soon as you discover a fault or shortcoming in the Service.
§15 INSURANCE
15.1 When a Brokered Service is brokered through the Service, we want both the Runner and the Client to feel secure. For every task there is insurance that protects both the Client and the Runner, as well as property, as set out below. The User is responsible for the excess, which is 2500 kr — see more under the full insurance terms.
15.2 The insurance cover largely consists of:
15.2.1 Our property insurance covers damage to property for both the Client and the Runner. If, for example, a Runner drops a screwdriver from a ladder and this causes the tool to break, this is covered by the property insurance in accordance with the applicable insurance terms.
15.2.2 Our liability insurance covers certain such damage to the Client or others that a Runner causes while carrying out the Brokered Service. This requires that the Runner has not been negligent in carrying out the Brokered Service and cannot be considered liable in damages for what occurred. If, for example, a Runner causes water or electrical damage to the Client, this is not covered by the liability insurance.
15.2.3 Our accident insurance covers personal injury sustained by the Runner while carrying out the Brokered Service.
15.3 None of the insurances above apply to damage arising in connection with goods in transit. For example, the insurance does not apply to the transport of furniture that is to be thrown away. If damage occurs to the transporter's vehicle in connection with the transport, this falls under the driver's own insurance.
15.4 If you want to know more about what applies to your particular task, you can call us or If Insurance on telephone number: 0771- 165 56 55.
§16 AMENDMENT OF THE TERMS
16.1 We have the right, at any time and for any reason, to amend the Terms by publishing the amended terms in the Service. Such terms shall automatically come into effect thirty (30) days after they are published in the Service or otherwise approved by you. By visiting or using the Service, you agree that such changes may occur and that you are responsible for keeping yourself updated on any changes.
§17 SEVERABILITY
17.1 If any provision of the Terms is found, wholly or in part, to be invalid or unenforceable, the provision shall be limited, amended or severed to the minimum extent necessary to secure its validity, so that the remainder of the Terms can remain in full force, effect and enforceability.
§18 DISPUTES AND GOVERNING LAW
18.1 Swedish law applies to the Terms and the Service. Disputes arising in connection with the Terms and/or the Service shall be settled in the general courts, with Stockholm District Court as the first instance.